All eligible items must initiate return within 14 days of receipt of your item. In other words, your must lodge/present your item to the post office to commence its return within 14 days of receiving it. Returns attempted outside of the 14-days of the customer receiving the parcel (as per tracking details) will be denied and returned to the customer.
Articles in this section
- What if my return is treated a priority and i cannot wait the maximum 10 business days to process a return? You may be eligible for our speedy-exchange service; please read this FAQ.
- How much time do i have to return my item?
- Where do I return my item?
- How long does it take to receive a response regarding my return request lodgement?
- How do I return my item?