Orders are processed and shipped Monday to Friday between 9:00am & 3:30pm AEST, excluding weekends and public holidays. If an order is placed before 3:00pm AEST, it will be endeavoured to be processed to be dispatched that same day. However during busy periods, processing times may take up to 2 business day at the very latest.
Articles in this section
- Why was my order/ items within my order cancelled & refunded?
- I need to change something on my order, how can I do this?
- Can I cancel an order after I make payment?
- How can I prioritise the processing time for my order?
- Is processing times different to shipping times?
- When will you ship my order?
- What does shipped/ dispatched/ fulfilled mean?
- How do I know my order has been fulfilled/shipped?
- I didn't receive my order confirmation email?