Due to an unforeseen event, the item/s you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item within your order does become unavailable, you will be contacted within 24 to 48 hours about the change/cancellation. If your order contains additional items in stock, these items will still be shipped to you and the unavailable item/s will be removed from your order & refunded.
Articles in this section
- Why was my order/ items within my order cancelled & refunded?
- I need to change something on my order, how can I do this?
- Can I cancel an order after I make payment?
- How can I prioritise the processing time for my order?
- Is processing times different to shipping times?
- When will you ship my order?
- What does shipped/ dispatched/ fulfilled mean?
- How do I know my order has been fulfilled/shipped?
- I didn't receive my order confirmation email?